Product and service innovation

Preserving cargo security

Kuehne+Nagel’s security organisation constantly strives to secure legitimate international supply chains, foster international trade of its customers, and safeguard its employees, business partners, and entrusted goods from acts of unlawful interference.

Progress 2021
Kuehne+Nagel is a member of the Authorised Economic Operator (AEO) supply chain security programme sponsored by the World Customs Organisation, to facilitate international trade by granting customs privileges to its members. In 2021, Kuehne+Nagel expanded its AEO network to 41 countries, newly added members are India and Turkey.


Kuehne+Nagel countries are now in the AEO network, newly added members include India and Turkey

Kuehne+Nagel constantly analyses threat scenario changes and modus operandi most frequently used (e.g. armed hijacks, warehouse intrusions, fake carriers) and implemented enhanced risk mitigation measures, thus leading to a reduction of security incidents by 15% and 7% in loss values. The overall number of security incidents reported in 2021 decreased by 15% (in comparison to the previous year), and the commercial loss value in the same reporting period decreased by 7%.


Development incidents by year

Number of incidents

During the COVID-19 pandemic, Kuehne+Nagel globally transported approximately 1 billion doses of COVID-19 vaccines without a single security incident.

Target 2022
The aims is to further reduce the number of incidents and the loss of customer assets by 5% (base line 2021). The focus will be on Security awareness training, handouts for truck drivers moving theft attractive goods, and usage of secure parking places in Europe (Kuehne+Nagel is a member of the EU Working Group).

Trade control
Kuehne+Nagel, as one of the leading global logistics service providers, is required to comply with all applicable laws and regulations, which encompass international trade control laws and regulations, trade restrictions, and sanction regimes. Kuehne+Nagel aims to mitigate these trade control risks by:

  • Screening the parties Kuehne+Nagel is doing business with, and
  • Screening the parties to our customer transactions (shipments) against these applicable international restricted persons and parties lists.

Theft by product type

in percent

Commercial loss value by product type

in percent

For this purpose, Kuehne+Nagel’s transport management systems have been interfaced with an internally hosted screening application. The annual volume of interrogations performed against these international restricted persons and parties lists amounts to approximately 475 million. When the screening application detects a match, an investigation request is automatically triggered and investigated further to comply with trade control laws and regulations.

KN Docs — Standard for integrated document & e-file solutions in Kuehne+Nagel 

In 2021, Kuehne+Nagel completed a strategic quality initiative to implement a global digital document and e-file platform. This platform offers several solutions for different use-cases within the organisation, boosting efficiency, digitalisation, communication, and standardisation.

In addition, our operations and customers benefit from having a platform that globally collects all our policies, guidelines, Standard Operating Procedures (SOPs), and working instructions centrally maintained that is also computer system validated (CSV), to meet the most strict regulations in pharma and healthcare.

The platform contains many more solutions, such as the Human Resources filing solution enabling our Human Resources organisation to effectively manage personal e-files, several legal and compliance solutions, and an internal communication solution for official CEO messages. With high scalability and flexibility, we will most likely continue to add new solutions in the future to strengthen internal collaboration further to serve our customers best.