In 2021, Kuehne+Nagel experienced unprecedented challenges in global supply chain demands. This also resulted in huge expectations and demands towards employees. Following the 2021 survey results, we already learned that we needed to place a specific focus on addressing the inclusivity challenge, support mental health issues and better manage work-related stress. Consequently, tremendous efforts were put into targeted communication with our employees, by equipping our leaders to address these challenges and helping manage employee expectations. All this needed to be achieved, while most of our employees had to work remotely. The following approach was taken:
Another huge success in 2021 was the active involvement of all our employees in addressing our recruitment challenge. With the rise in logistics challenges, we needed to recruit new employees in a difficult employment market. A global ‘Referral Programme’ was developed and launched. Now employees worldwide can refer candidates to any vacant position, using their networks to communicate with candidates.
Given our bold company goal: to be the best company to work for and with, our ambition to create a unique candidate and employee experience remains unchanged.
With all Human Resources initiatives, we will introduce in 2022, creating the best employee experience possible is at the core of everything to:
Employee satisfaction and engagement will be measured again in our 2022 employee engagement survey, and we aim for a further improvement of our Employee Net Promoter Score (eNPS) of 2% points. We will also conduct an engagement survey for all our operational colleagues for the first time. The efforts on employee satisfaction should reflect on our unwanted attrition rate, which we aim to reduce overall by 5% compared to 2021.
Our new onboarding App aims for a satisfaction level of 4.5 and higher from the feedback of all new employees. This, together with the newly introduced ‘Buddy-concept,’ will, in return, impact the level of unwanted attrition amongst new joiners.