Summary of targets and
progress across all issues

Business integrity

Ethics & Compliance Programme

We are confident that the day-to-day effectiveness of any comprehensive ethics and compliance programme begins with the leaders by creating and fostering a culture of ethics and compliance with relevant law and other regulations at all levels of the company.

In 2021, we decided to hold people managers accountable for improving their team members’ awareness of compliance and their knowledge of Kuehne+Nagel‘s policies and procedures. The effectiveness of a manager’s leadership is measured by testing the compliance knowledge of their team members. The team manager’s performance rating will be calculated upon the test results, affecting their monetary bonus.

A set of practical aides for leaders to reiterate awareness with themselves and their teams, such as “A Journey with Confidence”, “Making Good Choices”, and “Tone from the Top”, was released in 2021.

Our Ethics & Compliance Programme and targets are owned by our Compliance team.

here

Business preparedness, resiliency and disaster response

Ensuring business continuity and disaster response

A business continuity and disaster response is essential to be prepared and manage a crisis at occurrence.

A work group is proposing for potential upgrades and enhancements by 2022, such as for an integrated BCM approach, monitoring training, evacuation and updates of national business continuity plans.

Our crisis communication was updated four times to improve the flow of information.

Our Emergency and disaster response team is leading the programme.

here

Data privacy and security

Safeguarding data via information security

The Kuehne+Nagel Privacy framework sets out six privacy principles that all employees must respect, wherever they are in the world: reasonable care, purpose limitation, reasonable restriction, transparency, and openness about where personal information is stored and used, choice and consent, and privacy by design.

Our approach includes improving transparency regarding the use of personal data and a better understanding of the risks related to the processing of personal data.

We enrolled in a global computed-based data privacy training for all employees processing personal data.

Global Data Protection Officer is responsible for the data privacy and security targets.

here

Product and service innovation

Preserving cargo security

We constantly strives to secure legitimate international supply chains, foster international trade of its customers, and safeguard its employees, business partners, and entrusted goods from acts of unlawful inteference.

The aims to further reduce the number of incidents and the loss of customer assets by 5% (base line 2021).

The overall number of security incidents reported in 2021 decreased by 15% (in comparison to the previous year), and the commercial loss value in the same reporting period decreased by 7%.

Kuehne+Nagel’s security organisation is responsible for the high level of security in our organisation.

here

Supplier engagement

Evaluation of high risk third parties

We ensure to work only with authorised and reliable business partners that comply with global, regional and local legal regulations.

Evaluating and assessing supplier risks is the basis and yearly target for safeguarding our customers and ourselves.

We have updated the supplier Integrity Due Diligence questionnaire to increase process efficiency and added a mandatory supplier-requirement for completing provided anti-bribery & corruption online training.

Evaluation of high risk third parties owned by our Compliance team.

here

Employee satisfaction and retention

Employee satisfaction and retention

To be the best company to work for.

We aim for a further improvement of our Employee Net Promoter Score (eNPS) of 2% points.

We aim to reduce unwanted attrition rate overall by 5% compared to 2021.

Leadership Library for our managers is developed. We trained many of our employees to become Mental Health First aiders. We used our global platform Care, to communicate with employees on topics identified in the 2020 Future of Work survey. We developed a standardised global approach to remotely onboard new employees, called Onboarding App.

Human Resources community is responsible for employee satisfaction.

here

Employee development

Training and education

We firmly believe that continuous assessment of competence, provision of feedback loops, and creation and completion of individual development plans are essential elements of high performance.

The development of our employees is pivotal for the success worldwide. Young talents are our future and our hope of thriving and succeeding in the coming years. The target is to increase intern intake by 15 per cent, globally by 2030.

Kuehne+Nagel contributed to reducing youth unemployment, education or training.

Human Resources community is responsible for employee development.

here

Occupational health & safety

Occupational health & safety

We remain consistent with our journey to NO HARM, Reporting unsafe situations and launching KN Safety Anchors.

All work and non-work-related incidents will be recorded through the HSE-app by 2022, allowing full trans-parency of root causes to initiate preventative actions and communication to reduce risks globally.

Our safety performance reached an all-time low and the Lost Time Injury Frequency (LTIF) continues to trend downwards.

Safety and Health team is responsible to require all employees and suppliers to adhere to all compliance obligations, relevant regulations, rules, work instructions, and safety measures at all times.

here

Human rights, diversity and equal opportunities

Enforcing human rights

Our staff is encouraged to connect with their managers and/or local HR if they feel unwell in their work environment.

Create a workplace where every employee feels they belong. Build on current practices in the workplace so employees continue to feel they belong. The focus will be on the baseline of the Future of Work engagement survey and identify opportunities for improvements.

Kuehne+Nagel reviewed the current General Employment Conditions document, which included updates on existing covered topics and added new information on maternity leave, paternity leave, military service, and years of service in the organisation. The document is valid together with the Code of Conduct.

Human Resources community is responsible for the target.

here

Diversity and inclusion

In the next two years, Balance+ Belonging will focus on gender equality and equal opportunities for all at Kuehne+Nagel.

Kuehne+Nagel aims to double the female representation in Top Leadership by 2030.

We developed Awareness Workshops including HR and the Top 100 leaders. Discussions were done on various organizational processes which influence gender equity-like succession planning and recruitment.

Human Resources community and the Top 100 leaders are responsible for the reaching the target.

here

Waste management and recycling

Plastic free warehouse

• Reduce the overall consumption of plastics packaging materials,
• Re-Use packaging materials and implement re-usable solutions,
• Recycle packaging materials and use materials made from recycled plastics,
• Replace conventional plastics packaging with paper- or biobased materials.

Overall targets of plastic-free warehouse by end of 2022.

Our total waste that was recycled in 2021 reached 83 per cent.

Global Sustainability team is working hard on the fulfilment of the sustainable / environment targets.

here

Waste management and recycling

Waste to landfill

We have been setting total waste reduction goals since 2010. The ambition is to decrease total waste to landfill to zero by 2030.

Using 2019 as a base year, we set a 2030 target to decrease total waste to landfill to zero.

Achieved savings in 2021:

• More than 1,000 CO2 tons emissions were saved
• more than 350 tons of plastics packaging were reduced
• more than 100 packaging operations were optimised materials

Global Contract Logistics team is working on the fulfilment of the material topic waste management and recycling.

here

CO2 Greenhouse gas emissions (GHG)

Science based targets (SBTi)

We have set science based targets (SBTi), and we are on a journey to decarbonise our sites and assets with renewable energies, new transport vehicles and low carbon fuels.

We are committed to reduce absolute scope 1, 2 and 3 GHG 33% by 2030 from a 2019 base year.

We work in close collaboration with our suppliers, industry bodies and our echo system to accelerate the introduction of new clean fuels and technologies. We also support a broader decarbonisation effort outside our value chain by investing in projects around the world that protect and renew our planet, taking CO2 out of the atmosphere.

Global Sustainability team is working hard on the fulfilment of the sustainable / environment targets.

here

Efficient use of resources

Renewable Energy

The ambitious goal for renewable energy adoption will make the transition from traditional fossil fuels.

We are targeting a company-wide transition to 100 per cent renewable energy for our sites by 2030.

We invest and install on-site renewable energy at our operations and continue expanding and collaborating with external partnerships.

Global Sustainability team is working hard on the fulfilment of the sustainable / environment targets.

here