Responsible communication

Stakeholder engagement and dialogue

Our company fosters a transparent and close dialogue with our stakeholders. This involves the evaluation of how our business impacts the environment and the communities we work in. Kuehne+Nagel established a programme to effectively support the flow of communication with stakeholders. Since 2016, Kuehne+Nagel has established a sustainability programme to support communication with stakeholders and to improve its processes in all areas of business. The company encourages its stakeholders to address the issues.

Industry partners
Global industry initiatives are of great importance for Kuehne+Nagel. They provide a sound platform to exchange ideas and best practices based on a dynamic dialogue.

Reporting standards and normative sustainability frameworks

Sustainability ReportingGlobal partnershipTarget settingsSector initiativesRatingsSustainability Index
Global Reporting Initiative (GRI) UN Global Compact (UNGC) Science Based Targets (SBTs) Clean Cargo Sustainable Transportation (CCST) Sustainalytics Swiss Stock Exchange (SIX)
Sustainability Accounting Standards Board (SASB) Sustainable Development Goals (SDGs) Greenhouse Gas Protocol (GGP) Global Logistics Emissions Council (GLEC) EcoVadis S&P Global
International Organization for Standardization (ISO)     SmartWay Transport Partnership    
      Global Maritime Forum    
      Euro. Assoc. for Forwarding, Transport, Logistics and Customs Services (CLECAT)    
      Ocean Conservancy    
      Development and Climate Alliance    

Relationship with stakeholders

Stakeholders groups




Suppliers / partners

Communities / NGOs

Stakeholders groupsKey issues of interestHow we engageLocation in report
Employees■ Training and development
■ Health & Safety
■ Employee satisfaction and retention (benefits, consultation)
■ Diversity & inclusion
■ Daily interactions between managers and colleagues
■ Career development framework
■ Learning management system
■ Employee survey
■ Townhalls/ internal communication
■ Performance management process
■ Code of Conduct
Social section
Customers■ Climate change and carbon
■ Customer service
■ Data privacy and protection
■ Quality, security and responsibility in delivery and implementation
■ Daily customer engagement
■ Customer satisfaction survey
■ Audit
■ Customer events
■ Code of Conduct, data privacy and protection, and security policies
Customer relations and satisfaction
Preserving cargo security
Data privacy and security
Investors■ Economic performance
■ Responsible communication
■ Transparent and ethical corporate governance
■ Annual General Meeting (AGM)
■ Road shows, investors and analyst meetings
■ Annual Report
■ Code of Conduct
■ Corporate website
■ Financial press releases, social media
Annual Report
Responsible communication
Suppliers and partners■ Ethical and social standards
■ Long term partnership
■ Fair payment terms
■ Procurement policies
■ Audits and risk assessments
■ Supplier Code of Conduct
■ Trainings
■ Evaluation and approval (Supplier management system)
Supplier engagement
Communities/Non-governmental organisations (NGOs)■ Ethical, social and environmental practices
■ Community partnerships
■ Meetings and progress reports via industry organisations (UN Global Compact, EcoVadis, ….
■ Social media
■ Community service
Environment section
Community section

Management engagement with investors (2019 – 2021)


Management allocation / participation (2021 – 2019)

Management allocation/participation*:

* Management allocation/participation = number of KN representatives (CEO/CFO/IR) x dedicated days; each engagement attended by one or more KN representatives.

Overall activity level 2021 relative to 2020 moderated as 2020 activity reflected intensified communication with the market due to the pandemic and related market volatility.