Our company fosters a transparent and close dialogue with our stakeholders. This involves the evaluation of how our business impacts the environment and the communities we work in. Kuehne+Nagel established a programme to effectively support the flow of communication with stakeholders. Since 2016, Kuehne+Nagel has established a sustainability programme to support communication with stakeholders and to improve its processes in all areas of business. The company encourages its stakeholders to address the issues.
Industry partners
Global industry initiatives are of great importance for Kuehne+Nagel. They provide a sound platform to exchange ideas and best practices based on a dynamic dialogue.
Sustainability Reporting | Global partnership | Target settings | Sector initiatives | Ratings | Sustainability Index |
---|---|---|---|---|---|
Global Reporting Initiative (GRI) | UN Global Compact (UNGC) | Science Based Targets (SBTs) | Clean Cargo Sustainable Transportation (CCST) | Sustainalytics | Swiss Stock Exchange (SIX) |
Sustainability Accounting Standards Board (SASB) | Sustainable Development Goals (SDGs) | Greenhouse Gas Protocol (GGP) | Global Logistics Emissions Council (GLEC) | EcoVadis | S&P Global |
International Organization for Standardization (ISO) | SmartWay Transport Partnership | ||||
Global Maritime Forum | |||||
Euro. Assoc. for Forwarding, Transport, Logistics and Customs Services (CLECAT) | |||||
Ocean Conservancy | |||||
Development and Climate Alliance |
Employees
Customers
Investors
Suppliers / partners
Communities / NGOs
Stakeholders groups | Key issues of interest | How we engage | Location in report |
---|---|---|---|
Employees |
■ Training and development ■ Health & Safety ■ Employee satisfaction and retention (benefits, consultation) ■ Diversity & inclusion |
■ Daily interactions between managers and colleagues ■ Career development framework ■ Learning management system ■ Employee survey ■ Townhalls/ internal communication ■ Performance management process ■ Code of Conduct |
Social section |
Customers |
■ Climate change and carbon ■ Customer service ■ Data privacy and protection ■ Quality, security and responsibility in delivery and implementation |
■ Daily customer engagement ■ Customer satisfaction survey ■ Audit ■ Customer events ■ Code of Conduct, data privacy and protection, and security policies |
Customer relations and satisfaction Preserving cargo security Data privacy and security |
Investors |
■ Economic performance ■ Responsible communication ■ Transparent and ethical corporate governance |
■ Annual General Meeting (AGM) ■ Road shows, investors and analyst meetings ■ Annual Report ■ Code of Conduct ■ Corporate website ■ Financial press releases, social media |
Annual Report Responsible communication |
Suppliers and partners |
■ Ethical and social standards ■ Long term partnership ■ Fair payment terms |
■ Procurement policies ■ Audits and risk assessments ■ Supplier Code of Conduct ■ Trainings ■ Evaluation and approval (Supplier management system) |
Supplier engagement |
Communities/Non-governmental organisations (NGOs) |
■ Ethical, social and environmental practices ■ Community partnerships |
■ Meetings and progress reports via industry organisations (UN Global Compact, EcoVadis, …. ■ Social media ■ Community service |
Environment section Community section |
Events
Management allocation/participation*:
* Management allocation/participation = number of KN representatives (CEO/CFO/IR) x dedicated days; each engagement attended by one or more KN representatives.
Overall activity level 2021 relative to 2020 moderated as 2020 activity reflected intensified communication with the market due to the pandemic and related market volatility.