E-Commerce

How to build
a superior
customer
experience

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Online sales have rapidly become an important part of our world. Moving transactions to a digital environment has enabled businesses to offer new brand and shopping experiences to their customers.

 

While e-commerce enabled improved ways of doing business, it also brought new complexities to supply chains: how to manage growth and expansion? How to manage the customer experience? What supply chain products and which technology to focus on? How to manage across all supply chain segments?

“At Kuehne+Nagel, we understand these challenges in e-commerce supply chains. Every day, we help e-commerce businesses of all sizes and in a variety of industry verticals to create and deliver better experiences for their customers. We help businesses compete in the e-commerce space and support them to grow and scale profitably. And we connect e-commerce businesses to new marketplaces and suppliers locations.” 

Sebastian Wouters, Senior Vice President E-commerce

211 million

e-commerce orders per year
at Kuehne+Nagel in 2021

1.1 million sqm

e-commerce and
omni-channel space

With this end-to-end approach, Kuehne+Nagel focuses on managing e-commerce supply chains from the purchase order to the end consumer, leveraging the company’s experience and its global network.

In e-commerce growth and innovation are constant. The number of online buyers will continue to grow globally. New consumer experiences will continue to move goal posts and businesses will keep inventing new ways to delight their customers.

We help businesses compete in the e-commerce space and support them to grow and scale profitably. And we connect e-commerce businesses to new marketplaces and suppliers locations.

Kuehne+Nagel offers a broad range of products and solutions for each area of the supply chain:

Inbound    

Purchase order management, buyer’s consolidation, export/import customs clearance, global and domestic transportation, etc.

Fulfillment     

Dedicated e-fulfillment, omni-channel fulfulfillment and distribution, returns processing, specialised orders: eg. personalisation, handling of high-value goods, etc.

Last mile     

Parcel deliveries through partner networks (B2C), LTL and FTL deliveries, tracking, POD information, etc.

Technology     

Integration of transportation products in e-commerce marketplaces, detailed visibility, e-booking and reporting tools, supplier and warehouse management systems, ERP integration with any ERP system, etc.

 

We work with a large variety of e-commerce customers, from small to extra-large. Customers in all kinds of industries, shipping all kinds of products. The millions of inbound shipments we handle for our customers and the millions of e-commerce orders we process give us the expertise and experience to help our customers to be better in this complex and ever changing business environment. In this day and age, our customers increasingly – sometimes only – sell online, and we are helping them along this journey. Not just by providing them with advice based on our experience, but also by offering them services and solutions that allow them to keep growing, scale, and compete better in a more challenging environment.

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Corporate Brochure 2021
Annual Report 2021